Other Patient Experience-Adult Inpatient Measures



Care Transitions

What are we measuring and why?

As part of a survey about their experience at Massachusetts General Hospital, hospital patients are asked the following three questions about their discharge from MGH:

  • Did hospital staff consider your health care options and wishes when deciding what kind of care you would need after leaving the hospital? 
  • Did you and/or your caregivers understand what you would have to do to take care of yourself after leaving the hospital?
  • Did you know what medications you would be taking and why you would be taking them after leaving the hospital?

This information helps us better understand patients’ perceptions and identify opportunities to improve the coordination and continuity of care transitions.

How are we doing and how do we compare to best practice?

Sixty-three percent (63%) of MGH inpatients surveyed "strongly agreed" that they understood their care plan when they left the hospital. This exceeded the current Centers for Medicare & Medicaid Services (CMS) national average of 52% and Massachusetts state average of 53% (Jan - Dec 2016 data for both benchmarks).

  • Current Scores
  • Scores Over Time
  • Higher values are better
53% 52% 63%

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (H-CAHPS) Adult Patient Experience Survey administered by Quality Data Management.
Comparison Group Source: CMS H-CAHPS survey.

MGH: Oct-Dec 2016
CMS: Jan-Dec 2016

63 62 62 63 62 63 59 60 52 52 52 52 53 53 53 53 52 52 52 52 52 52 52 52

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (H-CAHPS) Adult Patient Experience Survey administered by Quality Data Management.
Comparison Group Source: CMS H-CAHPS survey.

 

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