Other Patient Experience-Adult Inpatient Measures



Room Cleanliness

What are we measuring and why?

As part of a survey about their experience at Massachusetts General Hospital, hospital patients are asked the following question about our physical environment:

  • During this hospital stay, how often were your room and bathroom kept clean?

This information helps us better understand patients’ perceptions of the MGH environment.

How are we doing and how do we compare to best practice?

Seventy-one percent (71%) of MGH inpatients surveyed indicated that our facilities were "always" clean. This was below the current Centers for Medicare & Medicaid Services (CMS) national average of 75% and Massachusetts state average of 72% (Jan - Dec 2016 data for both benchmarks).

  • Current Scores
  • Scores Over Time
  • Higher values are better
72% 75% 71%

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (H-CAHPS) Adult Patient Experience Survey administered by Quality Data Management.
Comparison Group Source: CMS H-CAHPS survey.

MGH: Oct-Dec 2016
CMS: Jan-Dec 2016

72 73 73 73 73 71 71 70 72 72 72 72 72 72 72 72 74 74 74 74 75 75 75 75

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (H-CAHPS) Adult Patient Experience Survey administered by Quality Data Management.
Comparison Group Source: CMS H-CAHPS survey.



What are we doing to improve?

MGH recognizes the importance of a clean and welcoming environment, and is committed to making this a reality across the hospital. The new Lunder facility features a state-of-the-art environment. The physical layout of older buildings has made it difficult to achieve the bright and cheerful environment that we aim for, but we will continue to work towards enhancing all patient care facilities.

 

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