Other Patient Experience-Adult Inpatient Measures



Room Cleanliness

What are we measuring and why?

As part of a survey about their experience at Massachusetts General Hospital, patients are asked the following question about our physical environment:

  • During this hospital stay, how often were your room and bathroom kept clean?

This information helps us better understand patients’ perceptions of the MGH environment.

How are we doing and how do we compare to best practice?

Seventy-one percent (71%) of MGH inpatients surveyed indicated that our facilities were "always" clean. This was below the current Centers for Medicare & Medicaid Services (CMS) national average of 75%, but in line with the Massachusetts state average of 71% (Apr 2017 - Mar 2018 data for both benchmarks).

  • Current Scores
  • Scores Over Time
  • Higher values are better
71% 75% 71%

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Adult Patient Experience Survey administered by Quality Data Management
Comparison Group Source: CMS HCAHPS survey

MGH: Jan-Mar 18
CMS: Apr 17-Mar 18

71 73 70 73 72 71 71 73 72 72 72 72 71 71 71 71 75 75 75 75 75 75 75 75

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Adult Patient Experience Survey administered by Quality Data Management
Comparison Group Source: CMS HCAHPS survey



What are we doing to improve?

MGH recognizes the importance of a clean and welcoming environment and is committed to making this a reality across the hospital. The new Lunder facility features a state-of-the-art environment. The physical layout of older buildings has made it difficult to achieve the bright and cheerful environment that we aim for, but we will continue to work towards enhancing all patient care facilities.

 

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