Other Patient Experience-Adult Inpatient Measures



Room Cleanliness

What are we measuring and why?

As part of a survey about their experience at Massachusetts General Hospital, hospital patients are asked the following question about our physical environment:

  • During this hospital stay, how often were your room and bathroom kept clean?

This information helps us better understand patients’ perceptions of the MGH environment.

How are we doing and how do we compare to best practice?

Seventy-three percent (73%) of MGH inpatients indicated that MGH’s facilities were always clean. This is in line with the CMS national average of 74%, as well as the state average of 72% (Apr 14-Mar 15, reporting for both).

  • Current Scores
  • Scores Over Time
  • Higher values are better
72% 74% 73%

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (H-CAHPS) Adult Patient Experience Survey administered by Quality Data Management.
Comparison Group Source: CMS H-CAHPS survey.

MGH: Oct-Dec 15
CMS: Apr 14-Mar 15

72 69 72.49 75 72 73 73 73 72 72 72 72 72 72 72 72 73 73 73 73 74 74 74 74

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (H-CAHPS) Adult Patient Experience Survey administered by Quality Data Management.
Comparison Group Source: CMS H-CAHPS survey.



What are we doing to improve?

MGH recognizes the importance of a clean and welcoming environment, and is focused currently on making this a reality across the hospital. Our older buildings have some areas that make it more difficult to achieve the bright and cheerful physical environment that we seek for our patients. The new Lunder facility features a state-of-the-art environment, and we continue to work towards enhancing all patient facilities.

 

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