Other Patient Experience-Adult Inpatient Measures



Discharge Information

What are we measuring and why?

As part of a survey about their experience at Massachusetts General Hospital, patients are asked the following two questions about the discharge instructions they received:

  • During your hospital stay, did hospital staff talk with you about whether you would have the help you needed when you left the hospital? 
  • During your hospital stay, did you get information in writing about what symptoms or health problems to look out for after you left the hospital?

This information helps us better understand patients’ perceptions of the instructions provided by MGH staff and identify opportunities to improve.

How are we doing and how do we compare to best practice?

Ninety-two percent (92%) of MGH inpatients surveyed indicated that staff "always" provided adequate information, support, and instructions prior to discharge. This exceeded the current Centers for Medicare & Medicaid Services (CMS) national average of 87% and Massachusetts state average of 89% (Apr 2017 - Mar 2018 data for both benchmarks). Although MGH excels in this area, we continue to look for innovative ways to discharge patients with the information necessary to maximize safety and comfort at home.

  • Current Scores
  • Scores Over Time
  • Higher values are better
89% 87% 92%

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Adult Patient Experience Survey administered by Quality Data Management
Comparison Group Source: CMS HCAHPS survey

MGH: Jan-Mar 18
CMS: Apr 17-Mar 18

93 93 91 92 92 92 92 93 89 89 89 89 89 89 89 89 87 87 87 87 87 87 87 87

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Adult Patient Experience Survey administered by Quality Data Management
Comparison Group Source: CMS HCAHPS survey



What can you do?

If you have care-related questions as you or a family member is leaving MGH, please raise them with your care team. Staff will be glad to review and explain any necessary discharge orders or other information.

 

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