Other Patient Experience-Adult Inpatient Measures



Pain Management

What are we measuring and why?

As part of a survey about their experience at Massachusetts General Hospital, hospital patients are asked the following two questions about how MGH manages pain:

  • During this hospital stay, how often was your pain well controlled?
  • During this hospital stay, how often did the hospital staff do everything they could to help you with your pain?

The answers to these questions help us identify areas in which we can improve pain management for our patients.

How are we doing and how do we compare to best practice?

Seventy-five percent (75%) of MGH inpatients surveyed indicated that their pain was "always" well-managed. This exceeded the current Centers for Medicare & Medicaid Services (CMS) national and Massachusetts state averages of 71% (Jan - Dec 2016 data for both benchmarks).

 
  • Current Scores
  • Scores Over Time
  • Higher values are better
71% 71% 75%

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (H-CAHPS) Adult Patient Experience Survey administered by Quality Data Management.
Comparison Group Source: CMS H-CAHPS survey.

MGH: Oct-Dec 2016
CMS: Jan-Dec 2016

73 72 73 75 71 75 73 72 71 71 71 71 71 71 71 71 71 71 71 71 71 71 71 71

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (H-CAHPS) Adult Patient Experience Survey administered by Quality Data Management.
Comparison Group Source: CMS H-CAHPS survey.



What can you do?

If you or a family member experience pain during a stay at MGH, we ask that you promptly make your care providers aware. In most cases, there are interventions that can help to relieve pain, and your care team is trained to respond to concerns as quickly as possible.

 

« Previous Page