Other Patient Experience-Adult Inpatient Measures



Communication about Medications

What are we measuring and why?

As part of a survey about their experience at Massachusetts General Hospital, hospital patients are asked the following two questions about their experience receiving medications in the hospital:

  • Before giving you any new medicine, how often did hospital staff tell you what the medicine was for?
  • Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand?

The answers to these questions help us identify areas in which we can improve our communications with patients about medications.

How are we doing and how do we compare to best practice?

Sixty-six percent (66%) of MGH inpatients surveyed indicated that hospital staff "always" provided them with the necessary information about new medications. This was in line with the current Centers for Medicare & Medicaid Services (CMS) national average of 65% and Massachusetts state average of 64% (Jan - Dec 2016 data for both benchmarks). MGH recognizes the importance of medication communication and continues to focus on improvement. 

  • Current Scores
  • Scores Over Time
  • Higher values are better
64% 65% 66%

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (H-CAHPS) Adult Patient Experience Survey administered by Quality Data Management.
Comparison Group Source: CMS H-CAHPS survey.

MGH: Oct-Dec 2016
CMS: Jan-Dec 2016

67 68 67 64 66 66 67 64 64 64 64 64 64 64 64 64 65 65 65 65 65 65 65 65

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (H-CAHPS) Adult Patient Experience Survey administered by Quality Data Management.
Comparison Group Source: CMS H-CAHPS survey.

 

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