Other Patient Experience-Adult Inpatient Measures



Communication about Medications

What are we measuring and why?

As part of a survey about their experience at Massachusetts General Hospital, patients are asked the following two questions about their experience receiving medications in the hospital:

  • Before giving you any new medicine, how often did hospital staff tell you what the medicine was for?
  • Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand?

The answers to these questions help us identify areas in which we can improve our communications with patients about medications.

How are we doing and how do we compare to best practice?

Sixty-eight percent (68%) of MGH inpatients surveyed indicated that hospital staff "always" provided them with the necessary information about new medications. This exceeded the current Centers for Medicare & Medicaid Services (CMS) national average of 66% and Massachusetts state average of 63% (Apr 2017 - Mar 2018 data for both benchmarks). MGH recognizes the importance of medication communication and continues to focus on improvement. 

  • Current Scores
  • Scores Over Time
  • Higher values are better
63% 66% 68%

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Adult Patient Experience Survey administered by Quality Data Management
Comparison Group Source: CMS HCAHPS survey

MGH: Jan-Mar 18
CMS: Apr 17-Mar 18

66 66 64 66 66 68 67 68 64 64 64 64 63 63 63 63 65 65 65 65 66 66 66 66

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Adult Patient Experience Survey administered by Quality Data Management
Comparison Group Source: CMS HCAHPS survey

 

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