Other Patient Experience-Adult Inpatient Measures



Willingness to Recommend Hospital

What are we measuring and why?

As part of a survey about their experience at Massachusetts General Hospital, patients are asked whether they would recommend the hospital to their friends and family. This information provides us with insight into the overall experience of care at MGH.

How are we doing and how do we compare to best practice?

Ninety-one percent (91%) of MGH inpatients surveyed indicated that they would "definitely recommend" MGH to their friends and family. This exceeded the current Centers for Medicare & Medicaid Services (CMS) national average of 72% and Massachusetts state average of 73% (Apr 2017 - Mar 2018 data for both benchmarks). MGH has routinely surveyed patients about their experiences for more than a decade, and we typically score very highly on these summary measures. Our improvement efforts are directed at more specific aspects of the patient's experience, which helps to enhance willingness to recommend the hospital.

  • Current Scores
  • Scores Over Time
  • Higher values are better
73% 72% 91%

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Adult Patient Experience Survey administered by Quality Data Management
Comparison Group Source: CMS HCAHPS survey

MGH: Jan-Mar 18
CMS: Apr 17-Mar 18

91 91 89 91 90 91 91 91 74 74 74 74 73 73 73 73 72 72 72 72 72 72 72 72

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Adult Patient Experience Survey administered by Quality Data Management
Comparison Group Source: CMS HCAHPS survey

 

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