Other Patient Experience-Adult Inpatient Measures



Recommendation

What are we measuring and why?

As part of a survey about their experience at Massachusetts General Hospital, hospital patients are asked whether they would recommend the hospital to their friends and family. This information provides us with insight as to the overall experience.

How are we doing and how do we compare to best practice?

Ninety percent (90%) of MGH inpatients indicated that they would definitely recommend MGH to their friends and family. This exceeds the current CMS national average of 71% and the Massachusetts State average of 74% (Jul 11-Jun 12, reporting for both). MGH has been surveying patients about their experiences routinely for more than a decade and we typically score very highly on these summary measures. Our improvement efforts are directed at more specific aspects of the patients’ experience, which help to enhance willingness to recommend the hospital.

  • Current Scores
  • Scores Over Time
  • Higher values are better
74% 71% 90%

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (H-CAHPS) Adult Patient Experience Survey administered by Quality Data Management.
Comparison Group Source: CMS H-CAHPS survey.

MGH: Jan-Mar 13
CMS: Jul 11-Jun 12

91 91 89 89 89 90 91 91 73 73 73 73 74 74 73 73 70 69 70 70 71 71 70 70

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (H-CAHPS) Adult Patient Experience Survey administered by Quality Data Management.
Comparison Group Source: CMS H-CAHPS survey.

 

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