Other Patient Experience-Adult Inpatient Measures



Overall Rating

What are we measuring and why?

As part of a survey about their experience at Massachusetts General Hospital, patients are asked to rate their overall experience at the hospital on a scale of 0 (worst possible hospital) to 10 (best possible hospital). This information gives us a broad view of how patients perceive their stay with us.

How are we doing and how do we compare to best practice?

Eighty-four percent (84%) of MGH inpatients surveyed gave the hospital the top ratings of 9 or 10. This exceeded the current Centers for Medicare & Medicaid Services (CMS) national average of 73% and Massachusetts state average of 71% (Apr 2017 - Mar 2018 data for both benchmarks). MGH has routinely surveyed patients about their experiences for more than a decade, and we typically score very highly on these summary measures. Our improvement efforts are directed at more specific aspects of the patient's experience, which helps to enhance our overall rating.

  • Current Scores
  • Scores Over Time
  • Higher values are better
71% 73% 84%

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Adult Patient Experience Survey administered by Quality Data Management
Comparison Group Source: CMS HCAHPS survey

MGH: Jan-Mar 18
CMS: Apr 17-Mar 18

83 83 81 82 82 84 82 84 72 72 72 72 71 71 71 71 73 73 73 73 73 73 73 73

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Adult Patient Experience Survey administered by Quality Data Management
Comparison Group Source: CMS HCAHPS survey

 

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