Other Patient Experience-Adult Inpatient Measures



Overall Rating

What are we measuring and why?

As part of a survey about their experience at Massachusetts General Hospital, hospital patients are asked to rate their overall experience at the hospital on a scale of 0 (worst possible hospital) to 10 (best possible hospital). This information gives us a broad view of how patients perceive their experience with us.

How are we doing and how do we compare to best practice?

Eighty-one percent (81%) of MGH inpatients gave the hospital the top ratings of 9 or 10.  This exceeds the current Centers for Medicare & Medicaid Services (CMS) national average of 71% and the Massachusetts State average of 70% (Apr 14-Mar 15, reporting for both). MGH has been surveying patients about their experiences routinely for more than a decade and we typically score very highly on these summary measures.  Our improvement efforts are directed at more specific aspects of the patients’ experience, which help to enhance our overall rating.

  • Current Scores
  • Scores Over Time
  • Higher values are better
70% 71% 81%

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (H-CAHPS) Adult Patient Experience Survey administered by Quality Data Management.
Comparison Group Source: CMS H-CAHPS survey.

MGH:Oct-Dec 15
CMS:Apr14-Mar 15

80 79 81 80 81 81 81 82 69 69 69 69 70 70 70 70 71 71 70 71 71 71 71 71

MGH Source: Hospital Consumer Assessment of Healthcare Providers and Systems (H-CAHPS) Adult Patient Experience Survey administered by Quality Data Management.
Comparison Group Source: CMS H-CAHPS survey.

 

« Previous Page