A MESSAGE FROM PETER L. SLAVIN, MD, MGH PRESIDENT, TO THE MGH COMMUNITY
The survey team from The Joint Commission – the independent nonprofit that accredits and certifies more than 19,000 health care organizations and programs in the United States – has completed its five-day (April 13 to April 17, 2015) assessment of MGH’s hospital and laboratory sites. The survey team spent an equivalent of 51 days here, examining our patient care areas, facilities and laboratories. I thank all of you who took time from your daily work to speak with surveyors about the care we give at the MGH.
Surveyors were generous with their praise of our organization – the staff, facilities and the care we give our patients. “Phenomenal,” “superb,” and “best in the nation” were just a sampling of the adjectives we heard from surveyors. More than once, they called an MGH process a “best practice” and suggested we publish our way of doing things in the commission’s library of online resources for hospitals.
We strive for Excellence Every Day, but we know that we are not perfect, and The Joint Commission has identified some areas where they believe we could improve. They are as follows:
In the Lab Survey, the following areas were recommended for improvement:
This was a very successful survey. We go into each survey hoping for zero findings, but it is important to remember that the survey is not meant to be a pat on the back, but a learning opportunity.
In the closing, the survey leader said that despite their findings, all indications were that the patients at Massachusetts General Hospital were receiving excellent care. I thank everyone for their efforts this week, and of course, for practicing Excellence Every Day.