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Other Sources of Information on MGH’s Performance

Thanks to the recent focus on quality and safety at a national level and the rapid expansion of available performance measures, there are now many ways to assess the quality of care at a hospital and a growing number of sources of information. You can research basic characteristics by consulting the hospital quality reports on The Joint Commission website or the physician profiles by the Board of Registration in Medicine. You can also review how consistently hospital staff adhere to some of the most important national guidelines by assessing Hospital Compare, the website sponsored by the Center for Medicare and Medicaid Services.  Another very important public source of nursing sensitive quality metrics is the PatientCareLink site.

Massachusetts General Hospital participates in several national and state initiatives to gather comparable data and report on hospital quality and safety. To learn more about how we compare to other hospitals, we recommend that you visit these sites:

Partners HealthCare Quality Report Card

Partners HealthCare Quality Report card www.partners.org/quality: In addition to the quality and safety work we do within our hospital, another critical part of the MGH’s quality and safety story is how we function within the Partners HealthCare System. On the Partners HealthCare Quality and Safety website, you can find MGH’s performance on measures related to how we work within the System to coordinate care for specific populations and control costs.

National Web sites

  • www.qualitycheck.org: The Joint Commission (TJC), which accredits hospitals nationwide, offers information about a number of hospital quality indicators, including how well hospitals deliver recommended care. TJC also tracks hospitals’ compliance with national safety goals.
  • https://www.medicare.gov/hospitalcompare: Hospital Compare, the Center for Medicare and Medicaid Services’ site, reports several indicators of patient safety, effectiveness, and efficiency, as well as many of the same measures published by The Joint Commission.
  • http://health.usnews.com/best-hospitals: Another widely cited hospital rating system is the US News and World Report “Best Hospitals” report, which provides assessments based in large part on the reputation of hospital specialties as determined by physicians in those specialty areas, as well as hospital death rates and hospitals’ technologies and services as collected by the annual American Hospital Association’s survey.

Massachusetts Web sites

  • www.mhqp.org: Massachusetts Health Quality Partners (MHQP) -- a statewide collaboration of health plans, purchasers, and providers – reports performance on various quality measures for ambulatory care, including appropriate use of depression and asthma medications; breast, cervical and colon cancer screenings; chlamydia screening in young women; diabetes care; pediatric care; and patients’ experiences with care.
  • www.patientcarelink.org: PatientCareLink is a quality and safety initiative of the Massachusetts Hospital Association and the Massachusetts Organization of Nurse Executives. Hospitals throughout the state have signed on to support the goals of PatientCareLink and voluntarily report measures of falls, pressure ulcers and nursing/patient ratios.
  • www.massmedboard.org: The Board of Registration in Medicine includes individual physician profiles on their site, including the education, training and experience level of each physician in Massachusetts.

MGH Links for Employees and Patients 

Please click on the link below if you have questions relating to patient rights and responsibilities.  MGH employees with a safety concern can submit a Safety Report through the Lawrence Center for Quality and Safety.

  • Office of Patient Advocacy:   If you have a concern or problem with a nurse, provider, or other caregiver here at the MGH, please call (617) 726-3370.

 

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