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Other Sources of Information on MGH’s Performance

Thanks to the recent focus on quality and safety at a national level and the rapid expansion of available performance measures, there are now many ways to assess the quality of care at a hospital and a growing number of sources of information. You can find out basic characteristics of hospitals by researching The Joint Commission sites or research the credentials of physicians on websites sponsored by Boards of Registration in Medicine. You can also find out how consistently the hospital staff adheres to some of the most important national guidelines on websites sponsored by the Center for Medicare and Medicaid Services and you can learn more about what hospitals are doing to improve the safety of their facilities and services by exploring the Leapfrog Group’s site.  Another very important public source of nursing sensitive quality metrics is the PatientCareLink site.

Massachusetts General Hospital participates in several national and state initiatives to gather comparable data and report on hospital quality and safety. To learn more about how we compare to other hospitals, we recommend that you visit these sites:

Partners HealthCare Quality Report Card

Partners HealthCare Quality Report card www.partners.org/quality: In addition to the quality and safety work we do within our hospital, another critical part of the MGH’s quality and safety story, is how we function within the Partners HealthCare System. On the Partners HealthCare Report Card on Quality, Safety and Efficiency site, you can find MGH’s performance on measures related to how we work within the System including adoption of technologies, coordination of care for specific populations, and cost control measures.

National Web sites

  • www.qualitycheck.org: The Joint Commission (TJC), which accredits hospitals nationwide, offers information about a number of hospital quality indicators, including how well hospitals deliver recommended care for heart attack, heart failure, community acquired pneumonia, pregnancy, and the prevention of surgical infections. TJC also tracks hospitals’ compliance with national safety goals.
  • www.hospitalcompare.hhs.gov: Hospital Compare, the Center for Medicare and Medicaid Services’ site, reports many of the same measures as the Joint Commission for heart attack, heart failure, community-acquired pneumonia, and surgical infection prevention.
  • http://health.usnews.com: Another widely cited hospital rating system is the US News and World Report “Best Hospitals” report, which provides assessments based in large part on the reputation of hospital specialties as determined by physicians in those specialty areas, as well as hospital death rates and hospitals’ technologies and services as collected by the annual American Hospital Association’s survey.

Massachusetts Web sites

  • www.mhqp.org: Massachusetts Health Quality Partners (MHQP) -- a statewide collaboration of health plans, purchasers, and providers – reports performance on various quality measures for ambulatory care, including appropriate use of depression and asthma medications; breast, cervical and colon cancer screenings; chlamydia screening in young women; diabetes care; pediatric care; and patients’ experiences with care.
  • www.patientcarelink.org: PatientCareLink is a quality and safety initiative of the Massachusetts Hospital Association and the Massachusetts Organization of Nurse Executives. Hospitals throughout the state have signed on to support the goals of PatientCareLink and voluntarily report measures of falls, pressure ulcers and nursing/patient ratios.
  • www.massmedboard.org: The Board of Registration of Medicine includes individual physician profiles on their site-including education, training and experience of each physician in Massachusetts.

MGH Links for Employees and Patients 

Please click on one of the links below if you have questions relating to patient rights and responsibilities, are an MGH employee with a safety concern, or have general questions that deal with the quality data we present in this website:

  • Office of Patient Advocacy:   If you have a concern or problem with a nurse, provider, or other caregiver here at the MGH, please click the link above or call (617) 726-3370.
  • Safety Reporting System:  If you are an MGH employee and need to report or identify a safety-related event or concern.


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