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Other Sources of Information on Mass General's Performance

Thanks to increasing attention on quality and safety at a national-level and the rapid expansion of performance measurement, there are now many ways to assess hospital quality and a growing number of sources of information. Mass General participates in several national and state initiatives to gather and publicly report performance data. You can review our hospital-wide quality reports on The Joint Commission and Centers for Medicare and Medicaid Services websites; browse physician profiles published by the Board of Registration in Medicine; review nursing-specific quality indicators on PatientCareLink. To learn more about how we perform and compare against industry standards, we recommend that you visit these sites:

Partners HealthCare Quality Report Card

Partners HealthCare Quality Report card www.partners.org/quality: In addition to the improvement efforts underway within Mass General, another critical part of the hospital's quality and safety story is how it functions within the Partners HealthCare System (PHS). On the PHS website, you can review Mass General’s performance on measures related to how it works across the network to coordinate care for specific patient populations.

National Web sites

  • www.qualitycheck.org: The Joint Commission (TJC), which accredits hospitals nationwide, offers information on several dimensions of quality, including how well hospitals deliver recommended care. TJC also tracks hospitals’ compliance with national safety goals.
  • https://www.medicare.gov/hospitalcompare/: Hospital Compare, the Centers for Medicare and Medicaid Services’ website, reports several indicators of patient safety, effectiveness and efficiency, as well as many of the same process measures published by The Joint Commission.
  • http://health.usnews.com/best-hospitals: The US News and World Report Honor Roll is a widely cited hospital rating system. It identifies the top facilities for complex care, based on patient safety, structural and reputational factors.

Massachusetts Web sites

  • www.mhqp.org: Massachusetts Health Quality Partners (MHQP) – a statewide collaboration of health plans, purchasers and providers – reports performance on various quality measures, including patients’ experiences with ambulatory care.
  • www.patientcarelink.org: PatientCareLink is a healthcare transparency website created by the Massachusetts Health and Hospital Association (MHA) and the Organization of Nurse Leaders (ONL). Hospitals throughout the state have signed on to support the goals of PatientCareLink and report measures of falls, pressure ulcers and nursing/patient ratios.
  • www.massmedboard.org: The Board of Registration in Medicine publishes individual physician profiles on their website, which detail the education, training and experience level of each physician in Massachusetts.

Links for Mass General Employees and Patients 

Please click the link below if you have questions related to patient rights and responsibilities. Mass General employees with a safety concern are encouraged to submit a Safety Report through the Lawrence Center for Quality and Safety.

  • Office of Patient Advocacy: If you have a concern or problem with a nurse, provider or other caregiver at Mass General, please call (617) 726-3370.


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